Privacy Policy

1. Introduction

Hickory Hill Country Club & Resort ("HHCCR", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number
• Mailing address and billing information
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Event registration and ticket purchase information
• Membership application details
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms (if you connect your account)
• Payment processors
• Marketing partners
• Public databases

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To process your tee time bookings, event registrations, ticket purchases, and membership applications
• Account Management: To create and manage your customer account
• Communication: To send you confirmations, receipts, updates, and important notices
• Marketing: To send you newsletters, promotional materials, and special offers (you may opt-out at any time)
• Improvement: To analyze website usage and improve our services
• Customer Support: To respond to your inquiries and provide assistance
• Legal Compliance: To comply with legal obligations and protect our rights
• Fraud Prevention: To detect and prevent fraudulent transactions and abuse

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Email delivery and marketing services
• Website hosting and maintenance
• Data analysis and reporting
• Customer support services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government requests).

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged into your account
• Understand how you use our website
• Improve website performance and functionality
• Deliver relevant advertising

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases with restricted access
• Regular security audits and updates
• Employee training on data protection
• Password protection and access controls

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your personal information

To exercise these rights, please contact us using the information provided below.

8. Email Marketing and Communications

If you subscribe to our newsletter or marketing emails, we will send you information about:

• Upcoming events and tournaments
• Special offers and promotions
• New services and features
• Golf tips and news

You can unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link at the bottom of any email
• Updating your preferences in your account settings
• Contacting us directly

Please note that even if you opt-out of marketing emails, we may still send you transactional emails related to your account, bookings, or purchases.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. State-Specific Privacy Rights

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Other States

If you reside in other states with privacy laws (such as Virginia, Colorado, or Connecticut), you may have similar rights. Please contact us to learn more about your specific rights.